Privacy Policy

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1. Introduction

Mann Bros Group ("we," "us," or "our") operates this website in connection with our truck and trailer repair business. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the site, contact us, or use our services.

By using this site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide directly, such as your name, phone number, email address, and business or fleet details, when you request a quote, book a repair, or contact us.
• Vehicle and service information related to the repair or rental service you request, such as truck or trailer details and service history.
• Communications you send us, including messages, call records, and correspondence related to bookings or inquiries.
• Automatically collected information, such as IP address, browser type, device information, and pages visited, collected through standard web technologies and cookies.

3. Business Purpose of Information Collected

All phone numbers, contact details, and related information collected or used by Mann Bros Group, including any numbers ported to or used through our business systems, are collected and used strictly for business purposes. This includes scheduling repairs, providing quotes, coordinating rentals, dispatch and service communication, and other operational needs directly related to running our repair business. We do not use this information for unrelated personal purposes, and we do not sell contact information to third parties.

4. How We Use Your Information

We use collected information to:

• Schedule, confirm, and manage repair and rental bookings
• Respond to inquiries and provide customer support
• Send service-related communications, such as appointment confirmations or updates
• Improve and maintain the site and our services
• Comply with legal obligations and enforce our terms

5. SMS and Phone Communications

(a) SMS Consent Communication: The information as phone numbers obtained as part of the SMS consentprocess will not be shared with third parties for marketing purposes.

(b) Types of SMS Communications: If you have consented to receivetext messages from Mann Bros Group, you may receive messages related to Appointment reminders or updates:

(c) Message Frequency: Message frequency may vary depending on the type of communication.

(d) Potential Fees for SMSMessaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

(e) Opt-In Method: You may opt-in to receive SMS messages from Mann Bros Group in the following way:

• Verbally, during a conversation

(f) Opt-Out Method: You can opt out of receiving SMS messagesat any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

(g) Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://mannbrosgroup.com/ or call us at (510) 284-9710.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

(h) Standard MessagingDisclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy (https://mannbrosgroup.com/privacy-policy)and Terms and Conditions pages.
• Message frequency may vary

6. Cookies and Tracking Technologies

The site may use cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may affect site functionality.

7. How We Share Information

We do not sell your personal information. We may share information with:

• Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared withany third party or affiliates for marketing purposes. 
• Law enforcement or regulators when required by law
• A successor entity in the event of a business transfer, merger, or acquisition

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Choices and Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.

Contact: Mann Bros Group Phone: (510) 284-9710

11. Children's Privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the updated policy.